Privacy Policy

1. Introduction

Welcome to Luqa CRM. We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our SaaS-based CRM platform (the "Service").

This Privacy Policy applies to information collected through the Luqa CRM mobile application and web platform.

2. Information We Collect

• Personal Information: Name, email, phone, company details, and billing information.
• Account Information: Username, password, and preferences.
• Customer Data: Leads, contacts, tasks, and CRM-related entries.
• Usage Data: IP address, browser type, and device details.
• Cookies & Tracking: Technologies that enhance user experience and track performance.

Customer Data Ownership

Customer data entered into Luqa CRM (such as leads, contacts, and notes) is owned by the account holder. Luqa CRM processes this data only to provide the CRM service and does not use it for advertising or resale.

Device Permissions

The mobile application may request certain permissions such as notifications, camera, or access to device features like contacts to improve functionality. These permissions are optional and can be controlled through device settings.

3. How We Use Your Information

We use your information to:

• Provide and maintain our CRM services.
• Process transactions and manage billing.
• Enhance platform performance and user experience.
• Communicate for support, updates, and marketing (with consent).
• Ensure security and prevent fraudulent activities.
• Comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with:

• Service Providers: Third-party vendors assisting in platform operations.
• Legal Compliance: Disclosures required by law.
• Business Transfers: Data may be transferred in case of mergers or acquisitions.

5. Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention & Account Deletion

We retain user data as necessary for business, legal compliance, and security.

Account Deletion

Users may request account deletion and associated data removal by contacting support at info@luqa.in

7. Your Rights

• Access, update, or delete your personal data.
• Opt out of marketing communications.
• Request a copy of your data in a portable format.

8. Children's Privacy

Luqa CRM is a business productivity application intended for professionals and organizations. The Service is not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information from a child under 13 has been collected without parental consent, we will take steps to delete such information.

9. Third-Party Links

Our CRM may contain links to third-party services. We recommend reviewing their policies before use.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes via email or in-app notifications.